On June 4th, 2011, my wife and I purchased a cordless self-propelled Ryobi lawnmower to utilize at our new home from Homedepot.com. The reviews on the website at the time were fantastic. The lawnmower was functional and worked well for us until August of 2011. At that time, I smelled an odd chemical smell coming from the garage where the lawnmower was charging. When I investigated, the lawnmower battery's lights were all on, there was battery acid covering the battery and the mower was extremely hot. I unplugged it at that point and my wife called Ryobi a day later.
Ryobi stated that they had been having these problems with the battery charger overcharging the battery and that they would send us a replacement within 3 weeks. 3 weeks later, we had not received the parts, so my wife called again and the customer service rep at Ryobi stated that the parts were now on back order and didn't understand why we didn't get one prior to the part being put on back-order.
It is now January 2012. We've called Ryobi 3 more times and had the same feedback that the part is still on back-order and it will come to us when they get it. Wondering if this was a trend, I examined the product on Homedepot.com. There are at least 20 (if not more) customers that have had the exact same issue. Battery burnt up, battery acid leaked, Ryobi not sending them the batteries or providing a refund or solution. Meanwhile, Ryobi has not issued a recall and Home Depot is still selling the product.
Home Depot tells us that because it's past 30 days, there's nothing they can do and we should call the manufacturer. Ryobi tells us that they can't give us a refund because no money ever changed hands with them. However, they'll send us a replacement battery if one comes in. My guess is that when the battery does come in, the lawnmower still won't work because a battery with battery acid sat in the carriage for about 12 hours. The mower was a $400 mower and it only worked for 2 months. A replacement battery costs $130. Battery acid had covered the battery and part of the mower before I could unplug it, which is certainly a health risk, both for myself and for our pets.
HD expo design service
When we looked into this last summer, Home Depot Expo said we could have 1 hour with a designer for free. There was a flat fee for more time, which would be taken off if you bought something like $750 in materials. (I don't remember the exact cost.) You could go in, do the free one hour thing and see how you like it. But go in and make an appointment now -- at the time, it would have taken about 3 weeks until we would have been able to talk with a designer.
Seeking feedback: Expo Design Center, Emeryville
I want to remodel parts of my small condo's bathroom & kitchen (both, for my personal enjoyment, and, with eye to increase resale value). BTW my bathroom is higher priority than my kitchen.
I'm impressed with the design ideas I've seen at Home Depot's Expo Design Center in Emeryville. (I'm in nearby Oakland.) But, since I'm not familiar with this field, their prices seem too pricey for me. Yet I did a quick search of "Expo" for past comments this forum; I see some folks find them reasonably priced or not much higher than elsewhere. Hm. Well, I've already secured a $40K "equity line of credit" loan, although I really rather not come close to spending that much